Review 241: 15.11.2021 at 00:00 am
Any user is happy to purchase a new product, but that happiness quickly fades if there are any defects in the product. When talking about Apple products, the problem is even greater due to the high prices of the company’s products.
But on the other hand, Apple is famous for offering very high quality in its products, and they usually don’t show flaws. But when that happens the company also delivers excellent levels of reliability with regard to defective products.
This was clearly evident when some defects appeared in the MacBook computers, whether for the screen to stop working or for the defects of the Butterfly keyboard, and indeed, the company has solved the problems of a large number of users.
In this article, we share with you everything you need to know about how to deal with defective products, and about your rights to exchange or return the product completely and get your money back, or even to have it repaired.
But it is known that these rules do not apply to all countries of the world, but you can expect to get them as long as there is an official Apple store in your country, or even an agent.
🤔 What to do when defects appear in Apple products❗
If any defects appear in Apple products before 14 days have passed since the date of purchase, it is possible to return it to the store again. This is within what is known as the return policy within 14 days. This, of course, occurs in the event of a manufacturing defect in the product.
Of course, it is difficult to return the product if it is intact, or if the apparent defect is the result of misuse. On the other hand, some stores or outlets deduct from the user a fee known as the right of return fee. But you can negotiate with the store about it.
In the event that defects appear in the products within a full month from the date of purchase, the user in this case is able to replace it and not return it. And you should make sure to buy from a store that offers an effective and long-term return policy.
Of course, cases of exchange – or even returns – require that the product is already defective, and that it is in the condition of purchase, that is, without changes or accessories installed on it.
In the event that defects appear in the product after the replacement and return period has passed, the only solution is to repair it. As we know, Apple offers a one-year warranty against manufacturing defects, and you can order maintenance either from the Apple Store, authorized dealers, or the official website.
Apple provides a service known as AppleCare in a number of countries around the world. This service allows the user to repair his phone within Apple centers as if it is under warranty. And that’s after the first year of purchase. However, this service is not available in all countries. It is also relatively expensive.
If the phone is damaged by the user, whether as a result of a fall from a great distance or for any other reason, repair is paid, but AppleCare covers repair of defects resulting from misuse.
Written by:
CEO of OTTO Magazine